Managing Global Transitions

Volume 5 · Number 3 · Fall 2007 · ISSN 1581-6311 (printed) 1854-6935 (online)

The Editor's Corner
Boštjan Antončič
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Interdependence Between Social Values and National Performance Indicators:
The Case of the Enlarged European Union

Cene Bavec

Based on the desk research, the paper provides an empirical insight into correlations between some social values and five selected economic performance indicators for 20 European Union countries. We concentrated on Composite Trust. This is a one-dimensional representation of citizens’ trust on national level and is calculated from three different types of trust that van Oorschot and Arts (2005) derived from the European Values Study (2001). We confirmed correlations between trust and economic performance, but we have also noticed a very different pattern for the old and the new EU member states. The old EU member states show a positive correlation, on the other hand there is no such correlation for the new member states. A plausible hypothesis is that the same level of Composite Trust causes different effects in different societies and economies. We could also assume that social structures in the new EU member states are still distorted and are not in the equilibrium which characterizes EU countries with long democratic and market economy traditions. Economic performance in the new EU member states is based mainly on economic and not on social incentives. On the other hand, correlation between trust and innovativeness is strong in all studied countries. It confirms many studies which see trust as a fundamental social enabler and stimulator for innovativeness.

Key Words: trust, composite trust, social capital, social values, economic performance, innovativeness, European Union, new EU member states
JEL Classification: O50
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Personality and Attitudes of Indian Young Female Workforce:
Entrepreneurial Orientation by Education and Regions

Subhash C. Kundu and Sunita Rani

This investigation analyzes the impact of region and educational background on entrepreneurial orientation of Indian young female trainees by using four personality descriptors i.e. need for achievement, innovation, personal control, and self-esteem around three attitude components i.e. affect, behavior, and cognition. The findings reflect the highest score of the respondents on the achievement motivation as compared to the other three personality descriptors (innovation, personal control, and self-esteem) and lowest score on the self-esteem dimension. Among attitude components, cognition has emerged as highest. Entrepreneurial orientation score of the sample as a whole is moderately high and female trainees from South India are having an edge over their counterparts from North India. Significant differences are not found between females of different educational backgrounds.

Key Words: entrepreneurial orientation, achievement, attitude, female, self-esteem
JEL Classification: L26, M12
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Determinants of Consumer Willingness to Purchase Non-Deceptive Counterfeit Products
Irena Vida

This study offers insights into non-deceptive counterfeiting by focusing on consumers in a new EU member country. More specifically, consumers’ inclination to purchase counterfeits at various price levels relative to retail prices of genuine branded products is examined, and the effects of various socio-economic and socio-psychological characteristics are explored. In reviewing the consumer behavior literature and recent empirical work, a conceptual model of consumer general willingness to purchase counterfeit products was developed. Using path analyses to test the system of structural relationships among the variables, inconsistent patterns of results were found across three classes of counterfeit products. Implications for management and further research are provided.

Key Words: counterfeit products, consumer unethical behavior, willingness to buy, Slovenia
JEL Classification: M31, M39
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Measuring the Impacts of Organizational Responses:
Case of Northern Cyprus Hotels

Erdogan Haktan Ekiz and Huseyin Arasli

Today, businesses are operating in a global economy, markets are characterized by hypercompetition and businesses must adapt themselves to the empowered consumer. Companies need to focus on customer needs and wants, quality and customer retention through correcting mistakes. This study aims to measure the effects of apology, redress, explanation, attentiveness and promptness on complainant satisfaction, repurchase intentions and word of mouth communication through the use of a sample of Turkish customers, accommodated in three, four, and five star hotels in Northern Cyprus. Implications for managers, limitations, and implications for future research are presented in the following sections of the study.

Key Words: customer complaints, organizational responses, satisfaction, repurchase intension, word of mouth communication, Northern Cyprus hotel industry
JEL Classification: L83, M31
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Emerging Economies Crises: Lessons from the 1990’
Sebastjan Strašek, Timotej Jagrič, and Nataša Špes

The paper examines the financial crises of the 1990s. They represent a new kind of crises, as they do not seem to conform to the so-called first generation and second generation literature on currency crises. The outburst of the Asian crises brought a new challenge for economic policy. The attention has been placed on the self-fulfilling character of the speculative attacks and microeconomic weaknesses. The first part of the paper reviews the recent theoretical literature on financial crises, the second part addresses some lessons for emerging economies. The authors consider the policies to manage financial crises and reduce the risks associated with them.

Key Words: financial crises, emerging markets, contagion
JEL Classification: G15, G18
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